COVID-19 and What we're doing at REFILL SHOP - 15/3/20



Due to the rapidly changing situation and the public health advice we are revising our operating procedure here at ReFill Shop. Our priority is to keep our volunteers, staff and customers as safe as possible so we are implementing the following measures as of tomorrow.We have asked our volunteers not to come in which means we will only have one member of staff in the shop at any one time.

As you know our shop is only tiny so to minimise contact we are suspending self service and asking customers to shop one at a time and we will serve you.

If there is a customer being served please could you wait outside for your turn. We know this may slow an already slow process but please bear with us!

We will only be accepting card payments – cash is unhygienic and we want to minimise risk to our staff.

We are working hard to put in place an online order/delivery service so that we can continue to support our community and especially the most vulnerable amongst us (and also relieve the pressure on our staff). There will be updates on how this will work later on.

This situation is constantly evolving so we hope we are being overly cautious. In the meantime we are very grateful for all your support and understanding 💚

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